top of page
Penfold PA Services Kent London
Penfold PA Services Kent London

What is a Virtual Assistant (VA)

A virtual assistant is a self-employed, skilled freelancer that performs administrative tasks for an organisation or clients from a remote location.

​

What does a Virtual Assistant do?

The tasks can range from managing email accounts, scheduling calls, managing calendars and making travel arrangements, planning events and more.

​

How can a Virtual Assistant help me?
A virtual assistant can help organisations, busy professionals, entrepreneurs, business owners, households, high net worth individuals and individuals with all their business, lifestyle and/ or family needs. Virtual assistants deal with all the mundane, day to day tasks that you may not want to do. They can also put in place systems to make you more operational, which will make you more organised. 

​

Why should I hire a Virtual Assistant?

Hiring a VA means you do not have to commit to hiring an employee, meaning you will save money on employment-associated costs and, you can buy as little or as much time as you need depending on what you or your business needs. It's a completely tailored service, and you are in control.

​

How much does it cost to hire a Virtual Assistant?

That depends on what you are looking for. There is an Ad hoc service meaning you can buy as you need per hour, and I also have a range of retainers and packages. I can also help with certain projects too. Have a look at my rates here, and if you are keen to discuss this more then please contact me here to book a free discovery call.

​

What’s the difference between ad-hoc hours and the monthly retainer package?

The ad-hoc hourly charge is good for those looking for a couple of hours worth of tasks that they need my support with. This could be one-off or you just need me to do 1-2 hours of work a week for you. These types of tasks (anything under 10 hours a month) are charged at my ad-hoc hourly rate.

Monthly retainer packages are great if you have recurring and on-going admin/ support tasks that you need me to help you with every month for example, email, inbox and diary management. So for anything over 10 hours a month can be taken as a retainer package at an hourly rate, which will save you money. Contact me for prices.

​

What systems do you use?

I am pretty flexible when it comes to the systems I can adapt to your systems, processes, and ways of working if you wish. Or we can discuss what you have in place and if it isn't working for you, we can look at upgrading/replacing which I can also help with.

​

What’s the process of signing up and working with you?

First, you will need to fill in the Contact Me Form with some basic details of what you are looking for. Then I will send you a link to  book in a free no-obligation discovery call where we will discuss all your needs, the process of working together and how I can support you.If you are happy and would like to proceed,  I will send you a proposal, followed by a contract to be signed and the first invoice (if you opt for one of the retainer packages).

Once formalities have been taken care of, we can agree on a start date. I will send you a welcome pack with a small questionnaire to fill out which helps me gather some more technical information from you such as passwords/logins/ access etc to your systems and processes so that we can start working together. 

​

I just started my business/ in the process of starting up and have no processes or systems in place, can you help me?

Of course! I can work with you to set up new processes and systems for all areas of your business. I can tailor the whole process to make your life easier when it comes to running your business. We love to grow with our clients and we can help you by handling all the administration leaving you to focus on finding clients, nurturing relationships and growing your business.

​

What if I am only looking for lifestyle management/ maintenance, can you help me too?

Yes! I specialise in private VA services taking  care of all your lifestyle needs including booking travel, hospitality & accommodation, fleet management, insurance management, bill payment, invoices and receipts, staff rotas and management, recruitment, email, inbox & diary management, sourcing products & gifts, booking contractors, helping with home moves, wardrobe management, home organisation, paper and online file organisation, as well as private staff management. 

​

This sounds just what I am looking for.... Where do I sign up?

Head on over to Contact Me and fill in the form with some details about you or  your business and needs and I will get back to you within 24-48 hours to book in our discovery call to chat through things in more detail.

Penfold PA Services Kent London
bottom of page